For automatic renewals, try using an autoresponder that sends users an alert that their account is about to be charged. You can load these notification emails with contact information for your customer care team, or links to pages where users can update their billing or shipping information. If your subscriptions don't autorenew, craft your drip campaign with a clear call to action, prompting users to re-up with your service. And for the users that do renew, be sure to send them a drip thanking them for staying with your service and perhaps prompt them to share your product with their friends.
Email marketing is a popular and effective way to reach your customers and has been around as a mainstream communication method since 1978, when the first mass email was sent. Email marketing allows businesses to send professional-looking messages with little to no design expertise and create custom, automated email journeys and segmented customer lists.
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The email marketing industry also has a lot of different companies in the space. This can make it difficult to sort through all the various offerings, but it also leads to more specialized offerings. Businesses of any size should be able to find an email marketing service that suits their business needs and improves their overall marketing strategy. To find the right service, it requires thorough research and comparisons between software you think might work best. Take advantage of the free trials that many companies offer.
What is a personal email address?
I send out monthly email newsletters for my Realtor clients and have used iContact (years ago), MailChimp and ConstantContact. I find the CC product to be the best though it’s clearly not the cheapest. They do have live support though which I like and the emails always look professional. I had problems with MailChimp’s support – not responsive enough and too time consuming trying to describe some issues by Chat or even Email – and I also discovered that if you have email addresses in one particular group and you want to add them into another group, that was considered yet another contact! So I stopped using MailChimp.
The stats show that users actually expect—and like—welcome emails when they sign up for a new service or newsletter. Experian's white paper on welcome emails shows that these autoresponders enjoy a 58.7% open rate on average, while normal emails sit around 14.6%. When that welcome email is sent instantaneously (i.e. right after the user signs up), the open rate jumps to 88.3%. So craft a great welcome drip campaign, and you'll get the amazing engagement welcome emails recieve and then keep the momentum going with followup messages.
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