Leads—a term you may remember from our Introduction to CRM Apps—are prospective customers, people who you think just might buy your product in the near future. They just might need a bit of hand-holding, or nurturing—sticking with them until they’re ready to purchase your product. Lead Nurturing can take many forms, like educating users on your service, helping them use certain features, or offering them free trials.
What is workflow in Salesforce?
As a growing business, you may also be looking for a CRM solution, and you'll find that the more advanced email marketing services have begun to crossover into CRM. It makes sense: Both types of software deal with managing and communicating with customers. A handful of these services are one-stop shops, either offering both email marketing and CRM out of the box or as add-on services.
In our email marketing software review roundup, we test the top email marketing tools available based on how easy it is to create emails, build subscriber lists, set autoresponders, and pull in other communication-based tools, such as social media management, and web analytics software. To that end, we selected Campaigner and Mailchimp as the best pure-play email marketing services. If you need a more complex tool that can build comprehensive workflows designed to automate the email marketing process, then we recommend HubSpot and Salesforce Pardot, which are better served as marketing automation tools.