A: Your business should aim to find a nice mix of promotional content and organic content. Much like a social media marketing strategy, you need to add value to the inbox or feed of your subscribers. If a customer subscribes to your emails, you'll want to send them emails that relate to them. This is where segmentation becomes valuable. Writing in a tone that matches your business's brand is also a best practice. If you stick to your brand identity and send emails that add value to your subscribers, you'll be in good shape.
The most advanced email marketing services offer custom workflows where you can specify triggers based on actions (such as opening an email or making a purchase) or on inaction (such as ignoring emails). With these services, you can also set up a series of emails (such as tutorials) to be sent to segments of users, and you can pause or stop a campaign at any time. You can also move contacts into new segments once they have completed tutorials.
Whether you're onboarding a new customer or keeping a user engaged, the sequence of your sends plays a crucial role in the success of each campaign. Consider how much information your target user needs, when he or she might need it, and why. Over on his blog, Jason Delodovici wrote a great post about a drip campaign that he spearheaded, noting the order he chose for each email—from signup to sale—and why.
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In our email marketing software review roundup, we test the top email marketing tools available based on how easy it is to create emails, build subscriber lists, set autoresponders, and pull in other communication-based tools, such as social media management, and web analytics software. To that end, we selected Campaigner and Mailchimp as the best pure-play email marketing services. If you need a more complex tool that can build comprehensive workflows designed to automate the email marketing process, then we recommend HubSpot and Salesforce Pardot, which are better served as marketing automation tools.